Products and Manufacturing
Where are myfelt products manufactured?
All myfelt products are handmade under fair and sustainable working conditions in our partner factory in Nepal. Find out more about the production process here.
Which materials are used in myfelt products?
All myfelt felt ball products are made from 100% pure and sustainable sheared wool from New Zealand. New Zealand shear wool is known worldwide for its highest quality and durability.
Are all myfelt products produced under fair working conditions? What does the GoodWeave certification mean?
Based on our company philosophy of sustainability, all products are manufactured under fair and transparent working conditions in our manufactory in Nepal by adults, highly-trained in their handicraft – 100% free of child labour. We are currently the only manufacturer of felt and felt ball products in the world to be officially Fair Trade certified by GoodWeave International. GoodWeave's main goal since 1995 has been the elimination of child labour in the carpet industry and the compliance to excellent labour and environmental standards. Since 2014, we have been actively working with GoodWeave in Nepal to promote social and economic projects. Please click here for more information about the certification requirements.
How are myfelt products different from those of other providers?
We are the market leader in felt ball products. Our many years of experience in the production of handmade rugs means that our customers benefit from products of the highest quality, which we emphasise with our five-year guarantee - no ifs or buts. There are some key differences between an original myfelt product and similar, especially cheap, products:
- The highest wool density: This guarantees years of enjoyment from your felt ball rug. Cheap suppliers use less wool during the felting process, making the individual balls too soft and causing them to unravel after a few months.
- Double-sided use: You can turn all our products on either side as the top and bottom are identical. We have worked hard over many years to ensure that the strong threads we use to sew the felt balls together run through the centre. Cheaper products from other suppliers save time and cut corners by not running the black threads through the centre, creating an unattractive 'spider web' on the underside. These rugs cannot be used on both sides. You can turn over an original myfelt felt ball rug after many years and have the pleasure of discovering a completely new rug.
- Fairtrade certified: myfelt is currently the only felt ball rug manufacturer in the world to be officially certified by GoodWeave, which guarantees fair and socially sustainable production - 100% free of child labour. Each of our handmade rugs has a unique serial number that allows you to trace where and by whom your rug was made. In our Nepalese factory, we employ only well-trained adult artisans who are paid above-average wages.
Are there only standard sizes, or can I also order a desired custom format?
You can choose your own custom size for rugs, seat pads and bench pads. Simply click on the size information for the product you are interested in, then click on the size box and enter your individual size. The price is calculated immediately and the product can be added directly to the shopping cart.
The myfelt configurator can also be used to design your very own myfelt felt ball rug. There are a number of colours and patterns to choose from, however we can make almost any design dream come true, so if you don't find it in the configurator, please don't hesitate to reach out to us via our contact form or call us on (+49) 030-71535795 from Monday to Friday from 11am to 6pm.
We would also be happy to consult with you personally in our showroom in Berlin-Mitte from Monday - Friday, 11am - 6pm.
How long does the production of my rug take?
Most of our rugs are readily available and can be shipped immediately. The exact delivery time of your favorite product can be seen on the product detail page. Should the article be out of stock, we will produce another especially for you – needless to say with complete right to return for all catalog items. The right to return is waived by the customer for all custom rugs in individual sizes and/or colors. In this case, the delivery time is usually 3 to 4 weeks. As soon as your product ships, you will receive a separate notice of delivery with the exact delivery schedule.
I would like a product in a very special design. Do you also fulfill special requests?
We have already produced numerous felt ball rugs with individual designs, unique color combinations, as well as various shapes and sizes. Just give us a call at 030 71535795 or use our contact form for your request. We are glad to consult with you personally, individually and non-binding about your design ideas.
Can I create my own felt ball rug with colours of my choice?
Yes, in fact that is our speciality! Using our online rug configurator, you can choose different shapes, designs and from 34 different colours to create your dream rug. If you’re having any difficulty, there is even a tutorial which shows you step by step how to use it.
None of the colours or designs suit your particular needs? Get in touch with us via our contact form or by giving us a call on +49 (0)30 715 35795.
I would like to put a cabinet or a heavy table on my rug. Is that possible? How high is a felt ball rug?
The balls on a myfelt rug are so densely felted that they give way very little and evenly, even under strong pressure. You can easily put heavy furniture on the rug without doing any permanent harm. The diameter of the furniture legs should be at least 1 to 2 cm. myfelt rugs are approximately 2 cm high.
Do I need any anti-slip pads for the rugs?
Due to the weight of the rug and the texture of the floor, anti-slip pads are not usually needed. If your rug isn’t stable enough on the floor, we will gladly produce a perfectly fitting anti-slip pad for you. Contact us here for a non-binding quote.
Can a myfelt rug be used on underfloor heating systems?
Yes. All myfelt rugs are suitable for use on underfloor heating systems.
What does the five-year guarantee include? When does the warranty apply?
Our felt ball products are connected with very stable, tear-resistant nylon threads. In extremely rare cases, because each felt ball rug is uniquely handmade, a connecting knot can unravel. In this case, we will repair your rug free of charge, and will cover the shipping costs to and back. The processing time usually takes 1 to 2 weeks. Should this case happen, send us an e-mail with a photo of the problem and the warranty card with the serial number of your rug. We will contact you shortly thereafter to discuss the next steps in repairing the rug.
Do all myfelt products have a guarantee, or does it only apply to rugs?
Our products stand for unique quality – it doesn’t matter if your myfelt product is a rug, trivet or seat pad. Our exclusive five-year guarantee applies to all products – no ifs, ands or buts.
Is it possible to order a sample of a product?
Yes, it is possible with all articles, except for trivets, to order a sample. Simply select “order sample” in the dropdown menu on the product page and you will receive your sample at home within 1 to 2 days. You can then send it back to us free of charge.
Where can myfelt felt ball rugs be used?
You can use our rugs in all living areas. Because they are felted with pure wool, they are naturally water-repellent and can also be used in the bathroom.
What about myfelt's products and pets?
Many of our customers own dogs and cats and tell us about their positive experiences. Our rugs are extremely tear-resistant, water and stain-repellent, and very easy to care for, making them superb for households with pets.
Orders and Payment
Submitting an order
At myfelt, you can submit an order in a variety of ways:
- on our website www.myfelt-europe.com
- by giving us a call on +49 (0)30 715 35795
- by email or contact form
- or by visiting us in our showroom in Berlin!
Which payment methods does myfelt accept?
On our website, you can select the following payment methods:
- Creditcard (all types accepted)
- Amazon Pay
- Bank Transfer (prepayment, only for Germany, Switzerland and Austria)
Where do I find the selection of available rug sizes?
You can find the selection menu of available rug sizes on each product detail page above the “add to cart” button and to the right of the price information.
Can I change my order after the fact?
As long as your order has not been shipped, you can have it changed or amended. Contact us with your order number through our online contact form or call us at 030 71535795.
Buying and using gift certificates
We offer you the possibility of purchasing gift certificates. Simply write us a short message via our chat or the contact form. Gift certificates can be redeemed through an individual gift code in our web shop, as well as in our store in Berlin. Gift certificates can be redeemed for every article, but will not be paid out in cash.
Delivery and Returns
What countries does myfelt deliver to?
We deliver every order worldwide, right up to your front door.
Which shipping service will deliver my order?
We ship climate neutral with DHL GoGreen. As soon as your order has left our warehouse, you will receive a shipping confirmation with tracking number per e-mail. In addition to seeing the tracking status, you will also see what time the delivery is expected to reach you.
How much are shipping costs?
Orders through our web shop over 29 € have free shipping within Germany. Orders above 99 € receive free shipping across continental Europe and orders above 99 £ free shipping to the UK. We include free shipping outside of Europe for orders above 199 €. Orders below these amounts cost 4.90 € within Germany, 14.90 € across continental Europe, 9 £ to the UK and 29,90 € for worldwide shipping.
How long does the delivery take?
On average, shipping within Germany takes 1 to 3 working days, within Europe 3 to 5 working days and worldwide around 1 to 2 weeks, depending on the country. Most accessories and bestsellers are ready for immediate dispatch. For items that are not in stock, the delivery time is usually 3 to 4 weeks. You can see the expected delivery time on the respective product page, under the 'add to cart' button.
Do I get a shipping confirmation?
Once your order has been shipped, you will receive a shipping confirmation with a tracking number so you can see when it is expected to arrive at your home.
How can I return an article?
You can cancel your order within 14 days of receipt and return it to us free of charge. The right of return is excluded for custom-made products that are not part of our assortment (e.g. custom size, individual colour combinations, rug configurator, etc.). Return - step by step
As soon as your return has arrived, we will reimburse the invoice amount including shipping costs within ten days in accordance with the payment method originally used when ordering.
Can additional customs costs occur in countries outside of the European Union (for example Switzerland)?
Depending on the country of delivery, additional customs costs can occur on deliveries outside of the European Union. For every order outside of the EU, we include a netto invoice, saving you the 19% German sales tax.
Delivery to Switzerland – is that possible?
Yes, we ship to Switzerland every day. As long as the delivery address is in Switzerland, we will include a netto invoice without 19% German sales tax.
Cleaning and Care
How do I clean a myfelt felt ball rug?
Our felt ball products are best cleaned by shaking or beating. myfelt rugs can also be vacuum cleaned as normal, but it is important not to use the brush attachment as this can damage the structure of the felt over time.
We use purely ecological dyeing methods, which means that the lanolin (the natural fat in sheep's wool) is particularly high. The result is extremely durable, stain and water resistant products. Should you spill any liquid on your myfelt product, it will not absorb immediately (similar to the lotus effect) and can be wiped away with a damp cloth. If the stain has penetrated, it can usually be removed with a mild soap or detergent, warm water and a sponge.
Our rugs are made in such a way that after many years of use you can turn them over and enjoy a virtually new rug! Take also a look on our care page.
How can I become a reseller of myfelt products?
If you are interested in working with us, we'd love to hear from you. Contact us here!
Where can I view myfelt rugs and accessoires?
We would love for you to pay us a visit at our store in Berlin, Brunnenstraße 29, 10119 Berlin. Find here more information. Our opening hours: Mon. to Fri. 11am to 6pm Or visit one of our numerous European distributors. Search for distributors.